Pink Letter Star Earrings

We provide Insured Shipping for all orders. If your order gets lost or damaged, contact us and we will send you a free replacement immediately.

For the best customer experience, we have added delivery updates via email for all our orders. You will receive a few emails telling you where your order is! 

On average, most of our customers receive their order within 12-18 days. But delivery might take up to 45 business days sometimes, due to the high volume of orders, bad weather conditions, customs, size changes, etc. If there is a delay in your order please email us to receive a discount code for your next order.

We may split your order into multiple shipments in order for them to be delivered to you as soon as possible.

We process orders between Monday and Friday. Orders will be processed within 3 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends. In situations where products are in high demand, processing time can take longer than 3 working days.

INSURED SHIPPING ON ALL ORDERS

Standard Shipping（12-19days）=＄6.9【Over＄69.99 Freeshipping】

*Please note that these are only estimated delivery times, due to high demand or customs/postal service of the destination country. West Flock is not guaranteeing delivery dates.

Want FREE insured shipping? Simply order over $69.99 (usually 3 or 4 items) and we will pay for insured shipping for you.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, it may not be delivered. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Please contact us at contact@govimall.store/info@govimall.store if you haven't received your order within 30 days. We will either provide you a replacement or issue a full refund or find any other solution that would be satisfactory for you.

Please email us at contact@govimall.store/info@govimall.store if there is any issue with your order. Contact us 

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept the return of products. Customers have the right to apply for a return within 14 days after the delivery of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

Custom-order or personalized items do not have a right to 14 days refund.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@govimall.store.Please contact our Customer service at info@govimall.store to get the return address.